Right of Withdrawal

Right of withdrawal

The customer has the right to withdraw from the contract within 14 days without giving any reason. The cancellation period expires 14 days from the day of purchase.

To exercise the right of withdrawal, you must inform us
by writing to info@bythatsoft.com of your decision to withdraw from the contract with an explicit declaration (for example via email or via our contact form).

To comply with the cancellation deadline, it is sufficient to send the communication relating to the exercise of the right of cancellation before the cancellation period has expired.

Effects of cancellation

In the event of withdrawal from this contract, we will refund all payments received from you (there are no shipping costs to be refunded as we use free digital delivery), without undue delay and in any case no later than 14 days from the day on which we informed of your decision, you will not incur any expenses as a result of this reimbursement. 

 

We may withhold reimbursement until we have received the goods back or until you have provided evidence of having sent them back, whichever occurs first.

You must send the goods back or hand them over to us, without undue delay and in any case no later than 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if the goods are shipped before the 14 day period has expired. The customer is only responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

If you wish to cancel the contract or notify us of a malfunction, write to info@bythatsoft.com specifying the details.

Our customer service is at your disposal to resolve the problem, free of charge and without inconvenience for you.

Reasons for forfeiture of the right of withdrawal

The right to a refund or replacement lapses if the product has been activated and is therefore no longer resalable and reusable.

Maximum attention is required before installing the purchased product and using the license to activate the software. Before proceeding, you need to make sure you have purchased the right product and carefully check its compatibility with your device.

We always guarantee you the right to a lifetime warranty if the digital content proves defective.